FAQ
Where are your products manufactured?
Our products are 100% manufactured in the USA, right here in our plant located in beautiful Huntington Beach, CA.
What is the minimum order?
The minimum order will be $85 from Sept 14- Dec 31 2022.
What forms of payment do you accept?
All orders must be paid by credit card (charged only when your order ships). We accept MasterCard, Visa or Discover.
What paperwork do I need to provide to set up my account?
Esthetician (or other Professional) License Number
Resale Certificate (depending on state you live in)
Proof of Liability Insurance (for select products)
Payment information when order is placed: https://estheticformula.com/credit-card-authorization-form/
Can I get samples before I place an order?
Yes. We welcome you to try out our products. There is no charge for samples only for shipping. Limit to 7 samples. You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/
To order samples, simply register on our website and follow these steps:
-Go to Order Form
-Add “samples” to your order
-Go to Checkout
-In the “customer notes” section during checkout, enter the products you would like to sample
How do I place an order?
Once you are registered on our website and have submitted the necessary forms, you are ready to place your order! Just log in to the website and go to the Order Form and select the items and quantities that you want. You can upload credit card info into our payment portal using this link: https://estheticformula.com/credit-card-authorization-form/
What is your return policy?
Returns must be authorized within 48 hours from receipt of product and will not be accepted without our authorization. Products must be in original condition, unused and unopened. Returns due to customer error may result in a 20% restocking fee to be applied.
What happens if something is damaged during shipping?
Be sure to save the original carton box. Call our office immediately to report the damage. Must be reported within 24 hours. It may be necessary for you to call UPS directly so have your package tracking number available for a damage inspection and claim for reimbursement.
What if the package is returned back to Esthetic Formula?
In the case that an order is returned, due to it being refused or if no one is there to accept, you will be responsible for the shipping charges and a 20% restocking fee. If re-shipped, additional freight charges will be applied.
Do you do private label filling?
Yes we do! Please call our office directly for more information.
